Bill Pay Help

What is the fee for Bill Pay?

Bill Pay is free for consumers. For Business customers, Bill Pay is $5.95 for up to 15 bills per cycle and $0.40 for each bill over 15.

How do I enroll in Bill Pay?

Once logged in to Online Banking, under Transactions select Bill Payment. Choose your primary Bill Pay account, then review and accept our Bill Pay Terms and Conditions. You will be immediately enrolled and ready to add your bills, set up automatic payments, create alerts and enable eBills.

Why isn't the screen displaying when I click on Bill Pay?

The Bill Pay system requires the use of specific cookies in order to display properly. In your browser settings, make sure you have pop-up blockers either turned off or allow pop-ups for the Online Banking website. The site to allow for Online Banking is securekitsap2.onlineaccess1.com. The site to allow for Bill Pay is billpaysite.com.

What is a challenge phrase question?

The first time you log into Bill Pay, you will be prompted to set up Challenge Questions. For enhanced security, you will be required to answer a challenge question during certain transactions.

Four Challenge Phrase Questions are required at ALL times. If you want to remove one, you must add a fifth challenge response first.

Challenge Phrase Questions and responses are case sensitive. You can be locked out for answering two challenge responses incorrectly three times each.

How are payments processed?

Payments are sent electronically or by check. If the payment was sent electronically via ACH, the amount of the payment will be deducted from your checking account on the deliver by date. If the payment was sent by check, the process date shown is when the payment is sent out to arrive by the deliver by date. The payment will be debited from your account once your payee has cashed the check. Allow 5-10 business days for a check payee to receive their Bill Pay check.

What is an eBill?

eBill is a feature that allows you to receive and pay electronic summary versions of paper bills directly from your Bill Pay account.

eBills are delivered directly to your Bill Pay site. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your Bill Pay site. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers and credit card companies. Please note: not all companies have eBills available.

Who do I call for Bill Pay support?

For Bill Pay research and support, call 1-866-665-0284 from 4:30 AM to 11:00 PM PST Monday-Friday.

Bill Pay Support Live Chat is also available from 4:30 AM – 11:00 PM PST.