Open Positions

 

Interactive Teller Service Assistant Manager - ITS

Summary:  The Interactive Teller Service Assistant Manager assists the ITS Manager with the daily operations and leadership of the department. The ITS Assistant Manager will take on a Supervisory role within the department and will be a leader and mentor to ITS staff, and will provide coaching and feedback regularly.  The ITS Assistant Manager  will assist with daily, weekly and monthly reporting, and ensure the department meets desired outcomes. The ITS Assistant Manager is outgoing, personable and enthusiastic about engaging with clients via video technology, providing exceptional customer service and represents Kitsap Bank in a courteous, professional manner.  The ITS Assistant Manager is comfortable being on camera, engaging in conversation while multi-tasking and maintaining a pleasant appearance and demeanor. The ITS Assistant Manager will stay well informed of Kitsap Bank and non-bank sponsored local community events in the communities they are serving. The ITS Assistant Manager spends a high percentage of their time accurately processing and recording transactions for Bank clients utilizing the Interactive Teller Service technology. They actively promote the Bank’s products and services to gain and deepen client relationships. 

Required Education, Experience, and Skills:

  • High school diploma or equivalent.
  • Minimum of three years branch operations, customer service and sales experience with a bank or in the financial services industry.
  • Effective verbal and written communication skills, including listening skills.
  • Proven ability to provide professional, responsive customer service; providing strong customer service delivery, sales, business development and relationship building skills. 
  • Proven leadership skills to manage, motivate, and develop direct reports. 
  • Must be a team player with a positive attitude. 
  • Treats others with dignity and respect at all times.
  • Individual will need to function within an environment of potential distractions and interruptions which require an ability to remain focused and mange priorities and details.
  • Because this position is based on video interaction, they must be comfortable, professional, and friendly on camera with customers via video access.
  • Ability to multi-task by operating several computer programs at one time. 
  • Ability to assess client needs and identify opportunities for cross-selling Bank products and services.
  • Ability to effectively utilize computer technology.
  • Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine,
  • Previous teller and/or ITS experience preferred. 


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Loan Documentation Specialist I, II, or III (DOE) - Loan Center

Summary:The primary responsibility of the Loan Documentation I position is the accurate processing, documenting and perfecting collateral for all real estate and non-real estate consumer loans/lines. This position also requires being an active member and mentor of a highly evolved work team in the Loan Servicing Center.

Required Education, Experience, and Skills:

  • High school diploma or GED required.
  • A minimum of one to three years of related work experience in a loan service or lending environment is preferred.  Equivalent combinations of education and experience may be considered. 
  • Ability to recognize all entity types as they pertain to loan documentation requirements. 
  • Basic working knowledge of lending systems. 
  • Strong computer skills and knowledge, with experience using and providing technical support for Microsoft Office products, internet browsers, e-mail programs and general Internet features.  Ability to create and maintain complex Excel spreadsheets and work with Adobe Acrobat and other software applications as needed.
  • Demonstrated experience in technical issue resolution.
  • Excellent technical writing and verbal (telephone) communication skills.  Ability to communicate well, on the phone and in person, demonstrating courtesy, tact and patience.
  • Must be a team player with a positive attitude.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • Ability to effectively utilize computer technology. 
  • Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, and ten-key calculator

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Senior Property Manager

Summary:  The Senior Property Manager is responsible for the day-to-day management of property and facilities of the Bank’s owned and leased properties.  This includes tenant relations, physical property issues and administrative matters. 

Essential Functions: 

Client Management
• Maintain personal contact with Branch Managers and building managers.  Promotes goodwill, high quality service, and anticipates and resolves building related issues.
• In leased facilities, acts as the liaison between the Bank and building owners.
• Approves plans and procedures for handling requests from onsite Branch Managers and building managers. 
• Maintains and regularly monitors the work order system.
• Assists with the space planning and estimating for moves, adds, changes and small project requests while maintaining established Bank policies and procedures.
• Maintains open communication with Bank employees related to service requests.
• Assists the Corporate Real Estate Director in the preparation of the annual budget and small project budgets.

Operations Management
• Develops and implements plans and procedures for day-to-day property operations which includes building cleaning, landscaping, fire safety, utilities and maintenance of the properties. 
• Develops proposals to initiate maintenance work and capital projects and oversees the timely completion of these activities in conjunction with the Corporate Real Estate Director.  
• Negotiates, evaluates and administers service contracts for all property supplies and vendors. 
• Manages and assists in the oversight of small construction projects and capital projects. 
• Coordinates with the on-site manager as required to allow for the continuous operations of the Bank property.
• Regularly inspects Bank properties and ground to ensure property maintenance and cleanliness.
• Provides technical assistance and advice on building operating systems HVAC, electrical, energy management, plumbing, roofs, fire systems/safety, alarm systems, environmental issues, and ADA and any other code compliance issues.  
• Establishes and implements continuous improvements to the Bank’s facilities management database.
• Maintains and provides suggested improvements to the Bank’s facilities management database.  
• Oversees and approves work order requests. 
• Coordinates and participates in regular property inspections. 
• Assists with the acquisition and disposal of Bank properties as it pertains to gathering, assembling, and tracking the due diligence information.  As directed by the Director of Corporate Real Estate.
• Provides on-site support/presence for facilities projects that could take place outside of regular banking hours and on weekends.  

Financial Reporting
• Reviews monthly, quarterly and annual financial reports related to the operation of the properties as well as the financial performance of the building systems.
• Participates in the preparation of the annual expense and capital budgets for each Bank owned or leased property.
• Participates in the preparation of the Bank’s property strategic plan in conjunction with the Director of Corporate Real Estate.  Assists in implementing the plan as directed.  

Additional Responsibilities: 
• Other duties as assigned.

Required Education, Experience, and Skills: 
• Bachelor’s degree in business, property management or related field.  Equivalent combinations of education and experience may be considered.
• Property/facility management certification preferred.  
• A minimum of five years commercial real estate property and facilities management experience.  Previous experience with a financial institution is preferred.  
• Excellent organization skills
• Ability to effectively multitask.
• Must be a team player with a positive attitude.
• Excellent interpersonal and communication skills.
• Ability to work independently with little direction.  
• Strong professional demeanor.  
• Ability to effectively utilize computer technology.  Proficiency in Microsoft Office Suite programs.
• Ability to budget for facilities repair and maintenance projects.  
• Ability to work a flexible schedule when required.  

Physical/Mental Requirements:
• Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists.  
• Requires use of close and distance vision.
• Ability to read, write, speak and understand English and effectively communicate with Bank clients.  
• Ability to discern information and formulate appropriate action.  
• Ability to travel to Bank properties. 
• Ability to lift up to 30 pounds.


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Technical Specialist – Information Technology

Summary:  The Technical Specialist will ensure a stable operation of all hardware, software, and communications used by bank personnel. This includes installation, maintenance, user support, optimization, and security implementation and ongoing support and monitoring of each of these systems. Also, analyze and resolve end user problems in a timely and accurate fashion. Provides backup and higher level support for the Help Desk area when needed. Provides excellent customer service and represents Kitsap Bank in a courteous, professional manner.

Required Education, Experience and Skills:

  •  High school diploma or GED required.
  • Associates degree or technical school training in technical data analytics preferred.
  • Minimum of three years of experience working in a technical environment preferred.  Equivalent combinations of education and experience may be considered.
  • In-depth knowledge of how IT successfully integrates the primary functions within a financial institution.
  • Excellent communication skills (including listening, writing and speaking).
  • Strong analytical and problem resolution skills.
  • Detail-oriented and able to work with accuracy.
  • Ability to work independently and a self-starter.  
  • Excellent customer service skills. 
  • Exhibits a professional manner in dealing with others and works to maintain effective working relationships. 


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Tellers

CSS I, II, or III -  Port Orchard (Bethel & Lund), Gig Harbor

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Financial Service Specialist I, II, or Senior DOE -   Silverdale

Summary:  The Financial Service Specialist I (FSS I) provides exceptional customer service and represents Kitsap Bank in a courteous, professional manner to clients.  The FSS I builds and enhances client relationships by actively promoting the Bank’s products and services.  Interviews clients to determine banking needs and makes appropriate referrals to enhance client relationships. 

Essential Functions:

  • Leads key sales initiatives by meeting or exceeding individual sales goals and contributing to the achievement of branch sales goals.
  • Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed. 
  • Interviews clients to determine banking needs.  Discusses consumer and commercial products.
  • Accurately quotes rates, terms and programs to meet client consumer lending needs.  Facilitates the end to end process from loan origination to closing for both non real estate and real estate secured lending products.
  • Opens and processes new accounts including all types of consumer and business deposit accounts and safe boxes.
  • Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
  • Assists branch manager with branch meetings and staff training.
  • Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.  
  • Develops, maintains and demonstrates a thorough knowledge of Kitsap Bank products and services, documentation requirements and systems operation.
  • Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
  • Maintain the safety and confidentiality of customer information.
  • Backs up teller line as necessary; accurately and efficiently processes and records routine teller transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments and money transfers.  

Required Education, Experience, and Skills:

  • High School Diploma or GED required.
  • Minimum of two years customer service and/or sales experience.  Banking or financial service industry experience preferred.  Equivalent combinations of education and experience will be considered.
  • Minimum of two years cash handling experience.
  • Knowledge of banking products and services and the consumer lending process.
  • Ability to assess client needs and identify opportunities for cross-selling Bank products and services. 
  • Demonstrated success building and enhancing client relationships. 
  • Must be a team player with a positive attitude.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • Ability to perform basic math – addition, subtraction, multiplication, fractions and percentages. 
  • Ability to effectively utilize computer technology. 
  • Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator
  • Must meet NMLS registration requirements


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