Job Opportunities

Current Job Opportunities

Deposit Support Specialist I, II, or III DOE
Location
Bremerton
Category
Information Technology
Summary

Deposit Support I provides effective operational services by performing the following deposit servicing functions within the department: Input, research, maintenance, verification, BranchCustomer telephone support, balancingreconciling and problem solving. 

Essential Functions:

  • Maintain an average of 100 client and branch support calls per month over a 12-month period utilizing Contact Center platform for documentation. 
  • Perform or complete training in the job duties below as assigned by management:
    • Deposit Control Balancing – reconciliation, research, and resolution of all deposit accounts to the general ledger
    • Account Reconciliation – Reconciliation/Balancing of discrepancies for Bank Control accounts
    • Chargebacks - Process daily charge back checks for returned deposited items within acceptable timeframes based upon return codes, according to customer requests and in adherence to Reg CC
    • IRS Reporting - IRS Interest Reporting for Bonds Redeemed and interest earned on Deposit Accounts to ensure all year-end tax reporting is accurate.
    • Transfer Setup - Perform transfer setups received from branches using IBS Insight CIS / Deposit and IFMS systems and review to ensure requests received will function appropriately
    • Safe Box - Complete Safe Deposit Box setup and maintenance requests received from branches for verifying boxes are set-up appropriately and ensuring correct payments and key deposits were collected or disbursed.
    • New Accounts - Verification of New Accounts report - review all new accounts opened to ensure all settings meet bank standards and complete additional maintenance as needed.
    • Dollar Transactions - Verify and perform all online dollar transactions from branch requests to ensure appropriate general ledger offsets and ensure requests meet bank standards.
    • EFT Disputes - Support retail staff by assisting clients with EFT inquires and maintenance for Visa debit cards and entering disputes in to Centrix program.
    • Mail Processing - Processes and sorts all outgoing mail according to size and zip code.  Labels and prepares documentation needed by the U.S. Postal Service for all outgoing mail.  Performs daily and monthly maintenance to the Neo Post mail machine.  Assists in supporting branches with mail delivery/receipt questions or problems.  Prepares overdraft notices for mailing.
    • Explores options to reduce mailing costs.
    • Pick up mail and all lockbox transactions on a daily basis.
    • Documentation Review - Complete retail deposit document review and log exceptions. 
    • Safe Box Access - Review and enter safe box access tickets. 
    • Transaction Review - Reviews large dollar transactions for signatures and proper endorsements.
    • Research - Processes daily branch research requests and render notices and/or statements as needed.
    • File Transmission - Monitor and document all files sent to and received from Kaye Smith.
    • Return Mail – Complete required maintenance for return mail.

Additional Responsibilities:

  • Participate in achieving critical and interim goals to meet service level agreement and budget.
  • Work in collaboration with branch personnel to research and resolve issues. 
  • Help minimize costs associated with supplies, equipment, staffing and other expense
  • Actively participate and contribute in team and department meetings to disseminate information and acceptance of new procedures.
  • Fosters team approach and promotes professional relationships within Deposit Support and other departments within the bank.
  • Monitoring and reviewing FIS Bulletins essential to job functions.
  • Upon completion of cross training, each employee is required to complete a thorough review of all written procedures related to the task and make notes to review with management before they are considered proficient in the task. 
  • Performs related duties as assigned.
Required Education, Experience, and Skills
  • High School Diploma or GED.
  • 2 to 3 years customer service and clerical experience in a banking or financial services industry.   Equivalent combinations of education and experience may be considered.
  • Thorough understanding of deposit operations, deposit account histories and the function of on-line activity and corrections.
  • Demonstrate ability to balance a cash drawer or experience reconciling accounts.
  • Ability to effectively prioritize work projects and meet deadlines.
  • Must have the ability to work with speed and accuracy.
  • Working knowledge and experience with personal computers (Microsoft Word, Excel and Email), and ability to operate other standard office equipment such as a typewriter and 10 key calculator/adding machine.
  • Ability to navigate, inquire and perform maintenance using FIS applications.
  • Strong interpersonal and customer service skills to represent the Bank in a positive manner dealing with customers, bank employees and team members.
  • Previous work experience requiring good judgement, problem solving and organizational skills.
  • Ability to work independently and take initiative.
  • Ability to function efficiently and effectively under pressure while maintaining a professional demeanor.
  • Self-motivated and be flexible/adaptable to change.

Physical Requirements:

  • Ability to communicate effectively on the telephone, hearing and speaking clearly.
  • Ability to sit at a work station for long periods of time.
  • Occasionally must stand and move around the office.
  • Ability to lift up to 20 lbs.
Financial Service Specialist I, II, or Sr DOE
Location
Bainbridge Island
Category
Retail Banking
Summary

The Financial Service Specialist I (FSS I) provides exceptional customer service and represents Kitsap Bank in a courteous, professional manner to clients.  The FSS I builds and enhances client relationships by actively promoting the Bank’s products and services.  Interviews clients to determine banking needs and makes appropriate referrals to enhance client relationships.

Essential Functions:

  • Leads key sales initiatives by meeting or exceeding individual sales goals and contributing to the achievement of branch sales goals.
  • Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed. 
  • Interviews clients to determine banking needs.  Discusses consumer and commercial products.
  • Accurately quotes rates, terms and programs to meet client consumer lending needs.  Facilitates the end to end process from loan origination to closing for both non real estate and real estate secured lending products.
  • Opens and processes new accounts including all types of consumer and business deposit accounts and safe boxes.
  • Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
  • Assists branch manager with branch meetings and staff training.
  • Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.  
  • Develops, maintains and demonstrates a thorough knowledge of Kitsap Bank products and services, documentation requirements and systems operation.
  • Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
  • Maintain the safety and confidentiality of customer information.
  • Backs up teller line as necessary; accurately and efficiently processes and records routine teller transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments and money transfers.  
Required Education, Experience, and Skills
  • High school diploma or equivalent.
  • Minimum of two years customer service and/or sales experience.  Banking or financial service industry experience preferred.  Equivalent combinations of education and experience will be considered.
  • Minimum of two years cash handling experience.
  • Knowledge of banking products and services and the consumer lending process.
  • Ability to assess client needs and identify opportunities for cross-selling Bank products and services. 
  • Demonstrated success building and enhancing client relationships. 
  • Must be a team player with a positive attitude.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • Ability to perform basic math – addition, subtraction, multiplication, fractions and percentages. 
  • Ability to effectively utilize computer technology. 
  • Ability to work a flexible schedule.
  • Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator
  • Must meet NMLS registration requirements*
  •  
  • *Note:  This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008. You will be subject to the required registration process, which includes a criminal background check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment. The Bank will verify whether the applicant has been included in any of the following lists:  U.S. System for Award Management (SAM), the HUD Limited Denial of Participation List (LDP List), or the Federal Housing Finance Agency’s (FHFA) Suspended Counterparty Program (SCP) list.  Inclusion on any of these lists may also result in a rescission of your offer or termination of employment.

Physical/Mental Requirements:

  • Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists. 
  • Requires use of close and distance vision.
  • Ability to read, write, speak and understand English and effectively communicate with Bank clients
  • Travel is occasionally required to client’s places of business and to attend community events.  
  • Ability to discern information and formulate appropriate action. 
  • Ability to lift up to 30 pounds.
Client Service Specialist I, II, III or Senior (DOE)
Location
Olympic Peninsula - Multiple Locations
Category
Retail Banking
Summary

The Client Service Specialist I (CSS I) provides exceptional customer service and represents Kitsap Bank in a courteous, professional manner to clients at branches.  Accurately and efficiently processes and records routine transactions for Bank clients.  Actively promotes the Bank’s products and services to gain and deepen client relationships.

*There are currently openings at the following locations:

  • Port Hadlock
  • East Bremerton
  • South Park Village (Port Orchard)
  • Port Orchard (Main Branch)

Essential Functions:

  • Accurately and efficiently processes and records routine transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments, and money transfers. 
  • Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed. 
  • Discusses consumer and commercial products, quotes product rates when appropriate. 
  • Assists with branch and/or drive-up opening and closing procedures.
  • Assists clients with safe deposit box services. Processes payments and key deposits and refunds.
  • Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
  • Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.
  • Develops, maintains and demonstrates a basic knowledge of current Bank products and services. 
  • May perform or back up vault and ATM duties.
  • Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
  • Maintain the safety and confidentiality of client information. 

Additional Responsibilities:

  • Other duties as assigned. 
Required Education, Experience, and Skills
  • High school diploma or equivalent.
  • Minimum of six months cash handling, customer service and/or sales experience.
  • Ability to accurately handle cash.
  • Must be a team player with a positive attitude.
  • Excellent customer service skills.
  • Ability to perform basic math – addition, subtraction, multiplication, fractions and percentages. 
  • Ability to effectively utilize computer technology. 
  • Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator.
  • Banking experience preferred.

Physical/Mental Requirements:

  • Ability to stand during the work shift. 
  • Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists. 
  • Requires use of close and distance vision.
  • Ability to read, write, speak and understand English and effectively communicate with Bank clients.  
  • Ability to discern information and formulate appropriate action. 
  • Ability to lift up to 30 pounds.
Kitsap Bank is proud to be an Equal Opportunity Employer