Job Opportunities

Current Job Opportunities

Client Service Specialist I, II, or III (DOE)
Location
Olympic Peninsula- Multiple Locations
Category
Retail Banking
Summary

There are Client Service Specialist positions in the following locations:

  • Port Angeles
  • Port Townsend
  • Port Orchard - Bethel & Lund

The Client Service Specialist I (CSS I) provides exceptional customer service and represents Kitsap Bank in a courteous, professional manner to clients.  Accurately and efficiently processes and records routine transactions for Bank clients.  Actively promotes the Bank’s products and services to gain and deepen client relationships. 

Essential Functions:

  • Accurately and efficiently processes and records routine transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments, and money transfers. 
  • Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed.
  • Discusses consumer and commercial products, quotes product rates when appropriate. 
  • Assists with branch and/or drive-up opening and closing procedures.
  • Assists clients with safe deposit box services. Processes payments and key deposits and refunds.
  • Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
  • Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.
  • Develops, maintains and demonstrates a basic knowledge of current Bank products and services.
  • May perform or back up vault and ATM duties.
  • Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
  • Maintain the safety and confidentiality of client information. 
Required Education, Experience, and Skills
  • High school diploma or equivalent.
  • Minimum of six months cash handling, customer service and/or sales experience.
  • Ability to accurately handle cash.
  • Must be a team player with a positive attitude.
  • Excellent customer service skills.
  • Ability to perform basic math – addition, subtraction, multiplication, fractions and percentages.
  • Ability to effectively utilize computer technology. 
  • Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator
  • Banking experience preferred 
Interactive Teller Service Specialist I
Location
Bremerton
Category
Retail Banking
Summary

The Interactive Teller Service Specialist I (ITSS I) is outgoing, personable and enthusiastic about engaging with clients via video technology, providing exceptional customer service and represents Kitsap Bank in a courteous, professional manner.  The ITSS is comfortable being on camera, engaging in conversation while multi-tasking and maintaining a pleasant appearance and demeanor including good body posture, eye contact and smiling. The ITSS will stay well informed of Kitsap Bank and non-bank sponsored local community events in the communities they are serving. The ITSS accurately processes and records transactions for Bank clients utilizing the Interactive Teller Service technology.  They actively promote the Bank’s products and services to gain and deepen client relationships. 

Essential Functions:

  • Understands ITS technology and is able to explain machine use to customers in a, clear concise, patient, interactive manner. 
  • Accurately and efficiently processes and records routine transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments and money transfers.
  • Accurately balances cash and check totals to ITSs daily totals. 
  • Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed. 
  • Discusses consumer and commercial products, quotes product rates when appropriate.
  • Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
  • Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.
  • Develops, maintains and demonstrates an in-depth knowledge of current Bank products, services and promotions.
  • Performs all responsibilities in accordance with Bank policies and complies with all security procedures, compliance regulations and safety procedures. 
  • Maintains the safety and confidentiality of client information.
Required Education, Experience, and Skills
  • High school diploma or equivalent.
  • Minimum of two years customer service and/or sales experience required. Equivalent combinations of education and experience will be considered.
  • Effective verbal and written communication skills, including listening skills.
  • Excellent customer service skills.
  • Must be a team player with a positive attitude. 
  • Individual will need to function within an environment of potential distractions and interruptions which require an ability to remain focused and mange priorities and details.
  • Because this position is based on video interaction, they must be comfortable, professional, and friendly on camera with customers via video access.
  • Ability to multi-task by operating several computer programs at one time. 
  • Ability to assess client needs and identify opportunities for cross-selling Bank products and services.
  • Ability to effectively utilize computer technology.
  • Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine,
  • Previous teller experience preferred. 
Client Service Specialist I, II, III, or Senior Float (DOE)
Location
Olympic Peninsula- Multiple Locations
Category
Retail Banking
Summary

There are Client Service Specialist Float positions in the following locations:

  • Silverdale
  • Gig Harbor

The Client Service Specialist I Float (CSS I Float) provides exceptional customer service and represents Kitsap Bank in a courteous, professional manner to clients at branches throughout a Region.  Accurately and efficiently processes and records routine transactions for Bank clients.  Actively promotes the Bank’s products and services to gain and deepen client relationships.

  • Accurately and efficiently processes and records routine transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments, and money transfers. 
  • Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client’s needs referring them to appropriate support staff when needed. 
  • Discusses consumer and commercial products, quotes product rates when appropriate. 
  • Assists with branch and/or drive-up opening and closing procedures.
  • Assists clients with safe deposit box services. Processes payments and key deposits and refunds.
  • Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
  • Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.
  • Develops, maintains and demonstrates a basic knowledge of current Bank products and services. 
  • May perform or back up vault and ATM duties.
  • Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
  • Maintain the safety and confidentiality of client information. 
Required Education, Experience, and Skills
  • High school diploma or equivalent.
  • Minimum of six months cash handling, customer service and/or sales experience.
  • Ability to accurately handle cash.
  • Must be a team player with a positive attitude.
  • Excellent customer service skills.
  • Ability to work a flexible schedule and travel between branches as needed.
  • Ability to perform basic math – addition, subtraction, multiplication, fractions and percentages. 
  • Ability to effectively utilize computer technology. 
  • Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator.
  • Banking experience preferred.
Commercial Payments Advisor
Location
Gig Harbor
Category
Administration
Summary

The Commercial Payments Advisor provides excellent customer service and represents Kitsap Bank in a courteous, professional manner.  Advisors grow revenue by successfully collaborating with the Commercial Banking RMs, Business Banking RMs and Retail partners through prospecting new relationships, expanding existing relationships and retaining clients with the sale of Commercial Payment products and services. Responsible for the sale and servicing of Kitsap Bank’s Commercial Payments. Acts as a liaison between Kitsap Bank and selected third-party providers.

Essential Functions:

  • Makes calls on business clients and prospects to solicit Commercial Payments sales.
  • Assesses client and prospect needs for Commercial Payments.
  • Prepares professional quality sales proposals relating prospect or client business needs to proposed services and associated pricing.
  • Conducts presentations to prospects or clients to promote the sale of Commercial Payments products.
  • Provides customer support and training to Commercial Payment users when necessary.
  • Installs hardware associated with Commercial Payment related services.
  • Seeks opportunities to cross-sell other bank products and services, referring to appropriate area.
  • Assists in the growth and development of the program.
  • Works with Relationship Managers and Branch Personnel to solicit new Commercial Payment sales opportunities, support to current Commercial Payment clients and provide training.
  • Tracks and reports call and sales activity.
  • Reviews, prepares, and submits reports relating to Commercial Payments for management review.
  • Acts as liaison between the bank and third-party providers.
  • Researches and reports on competitor’s products and marketing schedules and analyzes strategies to recommend advantageous marketing positions for Kitsap Bank.
  • Other duties as assigned.
Required Education, Experience, and Skills
  • Bachelor’s degree in business administration or equivalent professional industry experience.
  • Minimum of 5 years’ sales experience within a financial institution. Equivalent combinations of education and experience may be considered.
  • Mastery of Cash Management, Treasury Management and/or Merchant Services.
  • Strong oral and written communication skills.
  • Must communicate well with management, customers and team members, demonstrating courtesy, tact and patience.
  • Outstanding relationship management, communications, teamwork, and influencing skills.
  • Ability to establish and maintain effective working relationships with employees and external contacts.
  • Provide monthly and quarterly Commercial Payments product trainings for Kitsap Bank staff.
  • A professional work ethic, outlook and attitude are required.
  • Self-motivated; works well both independently and collaboratively.
  • Demonstrated knowledge of banking products and services. 
  • Ability to read and analyze complex bank account statements
  • Demonstrated proficiency in assessing client needs and cross-selling opportunities.
  • Competency with Microsoft Office Suite is essential, including the preparation of correspondence.
  • Ability to perform basic and complex math – addition, subtraction, multiplication, fractions and percentages. 
  • Ability to effectively utilize computer technology. 
  • Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator
  • Must have access to transportation and ability to drive to various bank branches, department locations, client and prospect locations. 
  • Ability to work remotely as necessary.

Physical Requirements:

  • Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists. 
  • Requires use of close and distance vision.
  • Ability to read, write, speak and understand English and effectively communicate with Bank clients. 
  • Frequent travel is required to client’s places of business. 
  • Ability to discern information and formulate appropriate action. 
  • Ability to lift up to 30 pounds.
Loan Coordinator
Location
Fife
Category
Loan Operations
Summary

The Loan Coordinator works collaboratively with a relationship team consisting primarily of Relationship Managers, Credit Analyst, Credit Officer, Loan Origination, and Loan Operations to efficiently deliver lending solutions to our clients and prospects.  The Loan Coordinator is responsible for driving the loan closing process from start to finish; initiating renewals and extensions with assistance of the Relationship Managers. The Loan Coordinator may assist the Relationship Manager in originating new loans and providing servicing support for existing customers; including facilitating and performing various functions with loan documentation, compliance and relationship servicing. 

Essential Functions:

  • Responsible for ordering and reviewing documentation of all types of commercial loans including real estate, construction, and C & I loans. Responsible for ensuring the accurate representation of business terms, conformity to credit approval, bank policies, prepares accurate closing instructions, and ensures all appropriate signatures have been obtained.
  • Works closely with multiple parties including at times, outside counsel, title companies, escrow officers and other lenders to achieve a well-coordinated and timely loan closing.
  • Gathers, organizes, and maintains audit quality documents for commercial/business loan files with minimal errors and or assistance per Bank Policy. Reviews all entity formation documentation to gain an understanding of the borrowing and guaranteeing entities associated with a loan.
  • Orders all appropriate documents for collateral documentation (i.e., appraisals, title commitments, flood reports, vehicle titles, UCC summaries, etc.) identifies items and takes timely action on conditions to be satisfied with minimal assistance from the Relationship Manager.
  • Communicates and coordinates activities with Borrower, Relationship Managers, Credit Officer, Credit Analyst, Loan Origination, and Loan Operations to meet deadlines, closing expectations, loan set-up, and maintenance.
  • Proactively provides process improvements to continuously enhance client servicing, documentation efficiency, and quality.
  • Monitors and coordinates upcoming loan reviews and renewals, working with the Relationship Manager, Credit Analyst, Credit Officer, and client to ensure timely renewal.
  • Adheres to and is knowledgeable on federal, state, and compliance regulations including BSA/AML program, USA Patriot ACT, OFAC and related due diligence. Adheres to all Bank compliance procedures and requirements.

Additional Responsibilities:

  • Works with the Relationship Manager and Borrower to timely resolve deficiencies or documentation exceptions sited from both internal and external audits.
  • Prepares periodic reports for Relationship Manager and/or management review.
  • Determines appropriate course of action and directs resources to collect payment or otherwise clear delinquent status.
  • Inputs, monitors, and assists the Relationship Manager in the timely completion of tasks  related items such as collateral tracking and collection of financial statements.
  • Direct contact for the Borrower for addressing any servicing issues, including advances, payments, payoff requests, payment of bills related to loan closing in accordance with various credit facilities, maintains necessary documentation for transactions, and returned mail.
  • Assists with identifying referral opportunities for partner products and services.
  • Other duties as assigned.
Required Education, Experience, and Skills
  • High School diploma or GED
  • Three to Five Banking Experience; Preferred two to five years Commercial Banking loan assistant or relevant work experience. 
  • Excellent interpersonal skills and communication skills, including ability to work on a team and apply good human relationship skills in dealing with bank staff, clients and prospective customers.
  • Strong organizational, analytical problem solving skills with attention to detail and ability to effectively multi-task, prioritize, and thrive in a dynamic, fast paced work environment. 
  • Knowledge of bank products, services, department procedures, policies, and regulations to ensure proper loan completion and customer service.
  • Knowledgeable regarding aspects of documentation relating to commercial loans, lines, construction, and mortgages including: Regulatory requirements, proper titling, and loan structures.
  • Proficient knowledge of PC applications, including but not limited to Microsoft Word, Excel, and Outlook.

Physical Requirements:

  • Ability to sit at a work station for long periods of time.
  • Occasionally must stand and move around the office.
  • Frequent bending and lifting.
  • Ability to lift up to 30 lbs.
Network Administrator II
Location
Bremerton
Category
Information Technology
Summary

The Network Administrator II ensures secure and reliable operation of the local and wide-area network and all servers, software, and information technology devices on that network.  This includes design, installation, maintenance, optimization, monitoring, and security of each of these systems.

Essential Functions:

  • Monitoring of enterprise wide systems to ensure uptime and performance.
  • Router and Switch configuration, maintenance, monitoring, and upkeep.
  • Consulting with enterprise users and vendors to determine hardware, software or system specifications for internal business applications and SaaS.
  • Performs hardware installation and configuration, operating system installation and support, upgrades and patches, and operational upkeep.
  • Troubleshooting network problems and outages to minimize disruption of critical applications.
  • Creates or utilizes scripts (such as PowerShell) which support business processes.
  • Integrates business applications with SSO Identity technologies such as SAML.
  • Creates and maintains documentation concerning all parts of the operational environment such as installation procedures, infrastructure design, license management, assets, and regulatory compliance requirements.
  • Performs and/or oversees software and application installation and upgrades.
  • Troubleshoots network, system, and applications to identify and correct malfunctions and other operational difficulties.
  • Coordinates and/or oversees technology efforts with Information Technology and other department personnel.
  • Provided tier 3 support for the Helpdesk and Network Administrator.
Required Education, Experience, and Skills
  • A minimum of 5 years relevant experience in a multi-platform environment.  Degree in computer science or related technical discipline preferred.  Equivalent combinations of education and experience may be considered.
  • Senior level experience with Microsoft System Center Configuration Manager (SCCM) Required.  (Patch rollout, application rollout, OS rollout, DSC.)
  • Experience with current Microsoft technology.  (e.g., Windows Server, Hyper-V, Active Directory, Group Policy, SQL Server, Microsoft Exchange, DNS, DHCP, NPS, O365, Exchange Online.)
  • Experience with SAML Identity Providers desired.
  • Experience with Microsoft O365 and related technologies desired.
  • Proficient with Microsoft PowerShell scripting language.
  • Knowledge of network architectures, technologies, systems, environments, routers, switches, and products, as well as their interaction, tools, topology, and network protocols (e.g., iSCSI, TCP/IP, SNMP, SMTP, DNS, DHCP, Ethernet, LAN/WAN, Wireshark).
  • Candidate must have proven experience with network capacity planning, network security principles, and general network management best practices.
  • Works independently and works effectively in groups.
  • Strong written and verbal communication skills.
  • Skilled in organizing resources and establishing priorities.
  • Excellent customer interface skills with the ability to effectively communicate with staff on all levels.
  • Ability to communicate technical information to non-technical personnel.
  • Must be self-directed and able to work with minimum supervision. The ability to work under pressure. The ability to maintain composure when faced with a disaster.
  • Must be thorough and detail-oriented with strong organizational skills.
  • Must have access to transportation and ability to drive to various bank branches and department locations. 
  • Thorough knowledge of a range of computer networking systems and languages, current technological developments and trends in area of expertise.
  • Able to manage and prioritize multiple tasks and remain flexible to changing requirements.
  • Must be willing to take an ownership role to deliver top notch services to all staff members.

Physical/Mental Requirements:

  • Position frequently involves hearing, speaking, fingering, walking and repetitive motions of hands/wrists.
  • Requires use of close and distance vision.
  • Ability to read, write, speak and understand English and effectively communicate with clients.
  • Ability to sit at a work station for long periods of time.
  • Ability to lift up to 50 lbs.
  • Must stand and/or walk for more than four (4) hours of the work day.